Legal

Terms of Service

Effective July 2026

These terms cover buying tickets and food at City Cinema, online and at the counter. They are short on purpose — if anything here is unclear, ask at the box office and we will explain it in person.

Tickets and refunds

A booking covers all of its seats together. Refunds are per booking — every seat in it, not individual ones — and are issued at the box-office counter any time before the showtime begins. Once the show has started, tickets are non-refundable.

Cash pickup

A cash-pickup reservation holds your seats for 2 hours. Pay at the counter within that window; when it passes, the hold expires and the seats return to sale.

Admission

One QR code admits your whole party in a single scan, so arrive together and keep the code private. Age ratings are enforced at the door — bring ID for rated films. Re-entry during a show is handled with numbered cards from the usher.

In the auditorium

Recording any part of a screening is prohibited. Management may refuse or revoke admission where behavior disturbs other guests; in that case the booking is refunded in full.

Contact

Questions about a booking, a refund, or anything on this page? Call the box office — a person answers during opening hours.

Sulaymaniyah box office: +964 772 877 4747